SHIPPING POLICY

Processing and Shipping can take 7-10 business days. Packages will be shipped using USPS, FEDEX, DHL depending on your location

***BUSINESS DAYS DO NOT INCLUDE HOLIDAYS AND WEEKENDS.

***ALWAYS ALLOW ONE EXTRA BUSINESS DAY FOR PROCESSING AFTER A HOLIDAY OR A SALE. 

***WE DO NOT SHIP ANY PRODUCTS ON SATURDAY and SUNDAY 

***FOR INTERNATIONAL ORDERS WE DO NOT COVER CUSTOMS FEES AND THEY ARE NOT INCLUDED IN OUR SHIPPING COSTS. AN EMAIL WILL BE SENT WITH THE REMAINING SHIPPING COST FOR INTERNATIONAL ORDERS.

Questions regarding orders must be sent to folliclefix101@gmail.com Please include name, order number.

INCORRECT SHIPPING INFORMATION:

If a package is returned due to an incorrect or incomplete shipping address provided by a customer, or if the customer was not home for delivery the  customer will be responsible for the return shipping cost as well as the redelivery cost. We are not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer, no refunds will be provided if any parts of the address are incorrect.

LOST, STOLEN or DAMAGED PACKAGES:

We are not responsible for lost, damaged or stolen packages that have a confirmed delivery to the address entered for an order. Tracking information will be provided and shipping carrier information for the customer to investigate. If your package is damaged, you will need to file a claim with the carrier. If your package does not arrive, but you have the tracking number, you will need to file a claim with the carrier.

WE USE STANDARD SHIPPING WHICH RANGES FROM 1-3 BUSINESS DAYS DEPENDING UPON YOUR LOCATION.